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HobbyScan Support

Find help with scanning cards, understanding prices and preparing eBay listings. You can scan a card on the homepage or get the HobbyScan app for iOS or Android.

Frequently Asked Questions (FAQs)

How do I scan a card in the browser?

On the homepage, choose Scan Card and allow camera access. Keep one card fully in view, with readable details and no glare. Once the card is detected, choose Scan Front. If you selected Front & Back, turn the card over and choose Scan Back when prompted. Review the returned card details before using its price.

What if the camera does not open or the card is not detected?

Check camera permission for HobbyScan in your browser or device settings, then return to the scanner. The browser scanner needs camera access; if your browser reports that it is unsupported, try Chrome or Safari. For detection problems, keep the whole card in frame, hold the camera steady and reduce glare. These steps do not guarantee that every card will be recognized.

What if the result is the wrong card or variant?

Compare the player or card name, year, set, number and parallel with your card. Similar artwork can belong to different printings. Try a clearer scan, or check the card catalog and release checklists. If the mismatch persists, contact us with the card details and the steps that led to the issue.

What do prices mean, and why might a price be missing?

Scan prices are eBay-based reference values, not offers or guaranteed sale prices. Raw means ungraded; grade-specific values are separate and may be unavailable. An AI condition estimate is not a certified grade. If a price is unavailable, do not treat it as zero. Scanning retrieves the freshest available results, but reopening a saved result does not guarantee a refresh. Catalog RAW prices are checked weekly; active eBay asking prices and bids are different from completed sales. Read how HobbyScan prices work for each price type, source and update schedule.

How many scans can I use, and is price history free?

Without Pro, you get 10 scans per month. Pro has no HobbyScan numerical scan quota, though external-service technical limits still apply. Price history is free, subject to the scan-count limits. A missing price or grade value does not mean that every scan can provide it.

Where can I get the app and purchase paid access?

HobbyScan is available for iOS and Android. Paid access is purchased through Apple and Google. The mobile apps support Rapid / Flow scanning and condition insights; this does not mean every mobile feature is available in the browser. Check the offer shown in your app for current subscription terms.

Do I need Pro to publish a card on eBay?

No. Connect your eBay seller account and complete the required seller setup, including shipping, payment and return policies and an inventory location. Review the card details, photos, price and terms in your draft, then choose Publish to post it. Pro is not required; this does not imply fee-free selling or unlimited listings.

Does HobbyScan have tools for card shops and show vendors?

Yes. HobbyShop is the point of sale inside the HobbyScan app for card shops and vendors at card shows. It covers scanning, pricing, Tap to Pay on iPhone, online sales through Shopify, live breaks and buying cards from walk-in customers. HobbyShop costs 1% of sales, with no monthly fee. Read about HobbyShop for card shops and show vendors, or open its map of card shops to find a shop near you. HobbyScan LLC operates both HobbyScan and HobbyShop.

Support and Contact

Email: hobby@doejo.com
Phone: 312.888.6473

Terms of Use

Use HobbyScan to identify cards, explore the catalog and prepare listings. Check the card name, set, number, printing and condition before relying on a result. Reference prices are estimates, not offers to buy, guaranteed sale prices or investment advice. An AI condition estimate is not a certified grade, and a missing value is not zero.

Only connect an eBay seller account you are authorized to use. Review your draft and choose Publish when you are ready to post it. Apple, Google, eBay and PSA have their own terms for their services; review those terms and any charges before purchasing, listing or submitting a card. For how HobbyScan handles information, read our Privacy Policy. Questions about these terms can be sent to hobby@doejo.com.

Editorial Policy and Sources

The HobbyScan team is responsible for the product information on the homepage and this support page. We check feature, allowance and purchase-channel statements against confirmed product rules and the current implementation. We distinguish confirmed facts from estimates and leave out unsupported accuracy, speed and pricing promises.

Scan reference prices are based on eBay data. The exact card, grade and availability of data affect what can be shown; we do not promise a transaction link or a fixed sales window for every value. eBay’s Price Guide explains its own sales comparisons and limitations. Its calculation methods and update schedule are not a HobbyScan guarantee. Catalog source links identify the relevant data provider. Our pricing methodology explains each HobbyScan price type.

HobbyScan earns affiliate commissions from eBay and PSA. These relationships do not establish a certified grade or guaranteed sale outcome. Substantive changes to these product explanations receive a new review date. The date is a content review date, not the time of the latest card sale or price update.

Reviewed by the HobbyScan team on .

Corrections

Report a factual error to hobby@doejo.com with the page URL, the statement in question and the reason you think it is wrong. For a card mismatch, include the card name, set, number and steps that produced the result. Do not send account passwords, payment details or seller access tokens.

The HobbyScan team reviews reports against product rules and available sources. When a factual error is confirmed, we correct the affected explanation and update its review date. This contact channel does not promise a response time or a particular pricing or grading result.